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Help with your order?

We very much welcome our customers getting in contact about their items -  our friendly team endeavour to get back to you and help resolve any queries within 1 working day. 

Contact us: support@dustandthings.reamaze.com

If you wish to make changes to your order, please note that this may not always be possible and you should contact us by phone as soon as your order is placed. 

Are you ordering gifts for Christmas? Take a look at our order deadline dates for Christmas delivery here.

 

Our customer satisfaction of top priority, so providing quality products and a fast and friendly service are Team Dust and Things key objectives. In the event that you are unhappy with your item, we will do what we can to provide you with the best possible assistance and work with you to resolve any issues to make sure you leave us happy.

In the unlikely event that your item arrives damaged or incorrect - get in touch as soon as you receive the item via email (support@dustandthings.reamaze.com) or phone and we will do everything to resolve this with you.  

Please note: We unfortunately cannot be held accountable for spelling or grammatical mistakes provided with your order details. We design your item using the exact details provided to us which is stated on each personalisable product.

If agreed with us prior, you can return your item to: Dust and Things, Unit 14 Evans Business Centre, Western Industrial Estate, Caerphilly CF83 1BE.

We reserve the rights to decline refunds on our products. We are unable to accept responsibility for goods lost or damaged during their return, or postal or other costs incurred when returning goods. Please wrap the packaging securely and return to the above address (only if agreed by a member of the Dust and Things team).

Hand-finishing
Due to being a workshop, please note that our items may have marks/features which stem from the hand-finishing process. Natural items may contain naturally occurring features such as knots etc. We really care about providing high quality products and every item we make goes through a thorough 3 part, 3 person quality check.